Returns for Food/Consumable Products
In order to maintain the strictest food safety and health standards for our customers, unfortunately we cannot accept any returns for any food or consumable products. This will ensure that all our products have not been unknowingly tampered with, and have adequate shelf-life.
Our quality control team inspects the outside packaging of all our products just prior to shipping to ensure no unopened seals or signs of tampering. Occasional, a seal may be broken during shipping transit to your address. If you receive an item with a broken seal or suspect tampering, please email us a photo showing your concern. Our quality control team will review your evidence and in most cases will issue a refund or ship a replacement product at no additional charge.
Returns for Non-Food/Non-Consumable Products
All products that are not food or consumables may be returned for a refund if arrived within 30 days of receiving your order. Products must be in their original condition and packaging with no signs of wear or use. Credit/debit card refunds will be returned to your card. Check, money order, or bank wire payments will be returned with a check via US Postal Mail certified mail. To process a return, please email [email protected] with the reason for your return. You will receive an email reply with instructions on how to pack and return the item. Customers are responsible to pay the shipping fee to return the item.
