Shipping Deadline
-Orders for products in stock will be processed and shipped the next business day.
-Orders placed Friday – Sunday may not ship until Tuesday.
Delivery Time
We offer shipping via Fedex Next Day Air, or Fedex Ground. Next Day Air shipments to residential address may arrive between 10:30 a.m. – 8:00 p.m, and to a commercial address may arrive between 10:30 a.m. – 5:00 p.m. Please contact us if you require guaranteed morning delivery.
Receiving Your Package
Someone must be available at the delivery address to receive the package from the FedEx or USPS driver. If no one is available, the driver will use his discretion to decide whether or not to leave the package by the door, depending on weather and security considerations. Bakers Authority is not responsible for lost or damaged packages if you are not available to receive a package and the driver leaves the package by your door. If the package is not left at the door, the driver will leave a door tag with instructions to pick up your package at your local FedEx or USPS facility. The driver will make two additional delivery attempts the next two days. If the package is returned because no one was available to receive the package, or you did not pick up the package at a FedEx or USPS facility, the package will be returned to our warehouse. In such cases, you will be responsible for the round trip shipping costs of the delivery.
Receiving Your Package
Lost Shipments
If your item is lost by the shipping carrier, we will work with the carrier to locate the shipment. In most cases, we will ship you new package while we attempt to recover the lost package.
Damaged Orders
Please email us at [email protected] with photos of the packaging and of the damaged product(s).
Shipping Charges
We use UPS and FedEx for our shipping services. Shipping charges are calculated based on weight, dimensions, and shipping distance.
Special Order Items
Some products are not stocked in our warehouse and are shipped to you directly from the manufacturer, or may be shipped to our warehouse first before shipping to you. In such cases, we will notify you of the expected delivery date.
